Business process transformation at Mitsubishi Materials Corporation (MMC) is not merely about “operational efficiency improvement.” It is an activity to review and fundamentally optimize the essence of business.
Companies that engage in multiple businesses are often said to suffer from slower decision making processes compared with specialized manufacturers and owner-operated businesses, but MMC aims to be a highly functional and dynamic organization engaged in swift decision making.
Working under these policies, our Business Transformation Dept. Business Process Innovation Group (BPM Dept.) pursues four activities broadly categorized as (1) paperless and stamp-free processes, (2) eliminate, reduce and change (commonly called as "NHK", from the Japanese equivalents nakusu, herasu and kaeru), (3) communication and change in mindset, and (4) one-stop consultation services.

Specific initiatives in these areas are introduced below.
 

Paperless and stamp-free processes

• From the fiscal year ended March 2024 we made our accounting forms paperless and stamp-free
• From the fiscal year ended March 2024, we transitioned to paperless and stamp-free personnel and wage-related application forms received from employees (smartphones have also been loaned to employees, including part-timers, who have not been issued PCs)
• We make full use of Microsoft 365 to digitize various paper forms (various application forms used at sites, daily inspection forms, daily operating reports, etc.)
   

Eliminate, reduce and change (NHK, from the Japanese equivalents nakusu, herasu and kaeru)

• Promoting the reorganization of meeting
• Eliminating staffed reception at the head office
• Abolishing the practice of sending greeting cards, New Year's cards, etc.
• Consolidating some of the operations conducted at each site in a shared services subsidiary
   

Communication and change in mindset

• Engage in multi-faceted communication with sites and Group companies to identify difficulties. Exchange views on what kind of support can be provided. (provide on-premises support to some sites)
• Introduce examples of success from various sites and Group companies on the BPM Dept. site
• Introduce and recommend examples of success at Town Hall Meetings
   

One-stop consultation services

• Embracing the slogan of "never pass the buck!" on a consultation, accept cases where it is not clear where to turn for advice. The cumulative number of consultations since the fiscal year ended March 2023 has exceeded 1,000. 
• Hold "Business Streamlining Cafe" events weekly at head office as a walk-in consultation service that does not require reservations.